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Terms & Conditions

The following Terms and Conditions become effective on 2025-04-22. Before using any services on this Website, please read this section carefully. By creating an account and accessing the Website, you automatically confirm that you agree to and accept these Terms and Conditions.

The English version of these Terms & Conditions shall prevail in cases of interpretation.

1. GENERAL

By participating in any game available on winairlines.com (“the Website”), you acknowledge that you may lose the funds deposited into your player account. Certain jurisdictions prohibit or restrict online gambling, and it is your responsibility to determine whether you may legally use our services. Winairlines Casino and its operators do not provide legal advice or guarantee the legality of our services within your jurisdiction.

The Website is owned and operated by EVENTA DIGITAL LIMITADA, a company incorporated under the laws of Costa Rica with registration number 3-102-906203 and registered address at San Jose-Montes De Oca, San Pedro, Barrio Dent, del Centro Cultural Costarricense Norteamericano, 200 metros norte y 50 metros este, Edificio Ofident, Oficina No. 3 (“the Company”).

The Website operates under an Online Gaming License issued by the Gaming Board of Anjouan, License number ALSI-182407008-FI1. Payment processing support is provided by QuantumPulse Interactive Services Ltd., registration number HE 464533, incorporated under the laws of Cyprus, located at Ischyron 24, Kato Polemidia, 4151 Limassol, Cyprus, acting as an independent representative of EVENTA DIGITAL LIMITADA.

The Company may update these Terms whenever necessary. Significant changes may be communicated to players via email, but it remains the player’s responsibility to revisit this page regularly and review any updates.

These Terms form a binding agreement between you and the Company. If you disagree with any part of these Terms, you must stop using the Website immediately.

By accepting these Terms, you consent to receive electronic communications from us, including emails, SMS messages, and telephone calls (“Communication Channels”). You may opt out of promotional messages via your account settings or by contacting Support. However, essential notifications regarding your account, payments, and Website functionality will still be delivered even if you opt out.

2. AVAILABILITY OF GAMES

Some games may be unavailable in certain jurisdictions based on restrictions imposed by game providers. These restrictions can change at any time without notice. You accept that the availability of specific games may vary depending on your location.

Any attempt to bypass geolocation restrictions, including through VPNs or encrypted networks, violates these Terms. If the Company determines that you used methods to disguise your location, your account may be suspended or closed, winnings may be voided, and any funds may be withheld to cover damages caused by such actions.

Specific geographic restrictions:

  • Fashion TV Video Slot: unavailable in Cuba, Jordan, Turkey, Saudi Arabia.
  • Planet of the Apes: unavailable in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
  • Vikings Video Slot: unavailable in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, USA.
  • Narcos Video Slot: unavailable in Indonesia and South Korea.
  • Universal Monsters series (Dracula, Creature from the Black Lagoon, Phantom’s Curse, The Invisible Man) available only in Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia, Slovenia.

Jackpot restrictions (NetEnt jackpot games):

Players from the following countries cannot win jackpots from games such as Mega Fortune and Arabian Nights: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, UAE, Ukraine. If such players gain access and win a jackpot, the win will be annulled.

Additional game provider restrictions:

  • Players from Australia cannot access Amatic games.
  • Players from USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines cannot access SoftSwiss games.
  • Players in Canada cannot access NYX (NextGen) games.

3. ACCEPTED CURRENCIES

The Website supports various fiat and cryptocurrency options, including EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC and several other cryptocurrencies. The list may be extended based on availability and payment provider integration.

4. WHO CAN PLAY

Only players who reside in jurisdictions where online gambling is legal may register an account and place real-money bets. It is solely your responsibility to verify whether local laws permit online gambling activity.

Only adults aged 18 or older — or the legally required minimum age in your jurisdiction — may use the Website. The Company reserves the right to request proof of age and suspend or close accounts that fail to meet this requirement.

The following countries and territories are strictly prohibited (“Restricted Countries”): USA, UK, Spain, French overseas territories, Netherlands, Israel, Lithuania, Dutch West Indies, Curaçao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan, Ukraine.

In addition, players from FATF high-risk or monitored jurisdictions (blacklist and greylist) are prohibited from depositing or playing real-money games.

We also do not accept users or payments from: Afghanistan, American Samoa, Barbados, Botswana, Burundi, Cambodia, Central African Republic, Cuba, DPRK, DR Congo, Fiji, France, Guam, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, Pakistan, Palau, Palestine, Samoa, Somalia, South Sudan, Sudan, Syria, Crimea, Trinidad & Tobago, Uganda, Venezuela, Yemen, Zimbabwe.

5. USE OF PLAYER ACCOUNT

To place wagers on the Website, you must first complete the registration process and open a player account. Only one (1) account is permitted per user, household, IP address, computer device, and physical address. Creating additional accounts, intentionally or unintentionally, is strictly prohibited. If multiple accounts are detected, all related accounts may be blocked or closed, and all winnings, bonuses, deposits, and returns associated with duplicate accounts may be forfeited. You may request the opening of a new account only by contacting Support, after which your previous account will be permanently closed.

When registering, you must provide accurate and complete information, including a valid email address. Failure to maintain accurate details may result in restricted access or inability to recover your account credentials. You alone are responsible for keeping your login details confidential. Any activity performed through your credentials will be considered as performed by you. The Company is not liable for unauthorized access caused by your failure to protect your login information.

For transaction security, the Website uses SSL encryption. All personal data is handled confidentially and never sold to third parties. Withdrawals must always be processed back to the same payment method used for deposit, where possible.

You must not transfer funds between accounts, sell or trade accounts, or accept payments from other players. Any attempt to manipulate software, exploit system errors, or gain unauthorized advantage will result in account closure, withheld funds, and potential legal action. You agree to notify the Company immediately if you become aware of any system bugs or irregularities. Failure to do so may result in liability for damages.

The Company reserves the right to retain payments in cases of suspected fraud, system manipulation, collusion, or criminal activity. The Company may modify, suspend, or cancel any game or event at its sole discretion. You are advised to retain copies of all transaction records and the latest version of these Terms for personal reference.

Your username and password must be kept secret at all times. Any access using your correct credentials is considered valid. Unless caused by Company negligence, we are not responsible for losses resulting from unauthorized account access. Such actions will be considered your own activity.

6. DEPOSITING

You may participate in games only if you have sufficient funds in your account. Minimum and maximum deposit amounts depend on your country, payment method, and currency used. We also support deposits in selected cryptocurrencies, subject to minimum deposit requirements displayed on the deposit page.

The Company may, at its discretion, credit a personal bonus to your account. Bonus funds are only playable once real-money funds are used. If you withdraw or transfer your principal deposit before completing bonus wagering requirements, the bonus and all winnings derived from it will be forfeited.

All bonuses are subject to specific Bonus Terms and Conditions available on the Website. The Company is not a financial institution; therefore, your account does not accrue interest. Deposits are usually credited within a reasonable time after confirmation. All previous deposits must be validated before withdrawals can be processed.

You may use only your own credit/debit card or payment account. The name on your payment method must match the name on your player account. Deposits made with third-party cards or accounts are prohibited and may result in confiscation of funds.

Cryptocurrency transaction limits cannot be regulated by the Website. If you wish to limit your gambling activity, use non-crypto payment methods and internal responsible gaming tools. Cryptocurrency deposits below the minimum processing threshold cannot be recovered and will not reach your account.

It is your responsibility to ensure that online gambling is legal in your jurisdiction before depositing. Any use of unauthorized payment methods or funds belonging to another person is strictly forbidden and may lead to account closure.

7. WITHDRAWAL POLICY

Minimum withdrawal limits vary between €50 and €120 depending on your payment method and region. If winnings are mistakenly credited to your account due to technical or human error, the incorrect amount remains the property of the Company and will be deducted. If you withdraw mistakenly credited funds, you must return them upon request; otherwise, the amount will be considered a debt owed to the Company.

Withdrawals require verification of previous deposits, identity checks, and compliance with anti-money laundering procedures. The Company may request documentation such as ID, proof of address, and copies of payment methods. Providing falsified documents may result in confiscation of deposits and winnings.

To request a withdrawal, you must wager the deposited amount at least three times. This measure adheres to anti-money laundering guidelines. All local tax obligations related to winnings are your responsibility.

Withdrawals by Visa OCT and Mastercard Payment Transfer are supported but not guaranteed, as banks may independently reject transactions. Cryptocurrency transfers mistakenly sent to unsupported networks will only be recovered for amounts above €5,000, with a recovery fee of 0.1 BTC applied. Recovery is not guaranteed.

Euro is the internal operating currency of the Website. Transactions in other currencies may result in minor discrepancies due to exchange rate fluctuations or payment processor conversions.

Withdrawal processing may take up to 3 business days. After approval, payment times depend on banks or payment providers. The Company is not responsible for delays caused by third parties. Intermediary bank fees may apply on wire transfers.

Standard withdrawal limits are €/$1,000 per day, €/$3,000 per week, and €/$10,000 per month. Higher limits may be granted to VIP players at the Company’s discretion. Winnings above €/$10,000 may be paid in monthly installments of €/$10,000.

KYC/AML checks may be performed at any time. Withdrawals will not be completed until these checks are satisfied. If you cancel a withdrawal, verification requirements remain in effect. The Company may request additional documents or perform phone verification at any time.

The Company is not a financial service provider; therefore, no currency exchange or interest services are offered. Payments may be withheld until all verification and compliance procedures are fully completed.

8. RESPONSIBLE GAMING

When a player requests self-exclusion, the Company will immediately close the account and disable access for the duration selected by the player. We make reasonable efforts to prevent the creation of new accounts; however, it remains the player’s full responsibility to ensure no additional accounts are opened. The Company cannot be held liable for any losses incurred through accounts created in violation of the exclusion agreement.

Players may apply various limits to their account, including loss limits and other responsible gaming settings designed to support safer gameplay.

9. DORMANT ACCOUNTS

An account becomes inactive (dormant) when a player has not logged in for twelve (12) consecutive months. Once an account is considered dormant, the Company reserves the right to charge a monthly administrative fee of €10, or the equivalent in another currency, as long as the account holds a positive balance.

This fee will be deducted at the beginning of the month following the date the account becomes dormant and continues monthly until the balance reaches zero or the account is reactivated. All costs associated with refund processes initiated by the player remain the player’s responsibility.

10. CLOSING OF THE ACCOUNT

Players may close their account by contacting us at [email protected]. Remaining funds will be returned according to the withdrawal method chosen by the Company. Anti-fraud procedures, anti–money laundering measures, and verification checks may be required before account closure is completed.

The Company reserves the right to request updated identification documents, proof of funds, source of income, or a live video verification call via Skype or Zoom, even if previous verification was completed. This ensures compliance with regulatory obligations.

The Company may, at its sole discretion, close any user account and return the remaining balance (minus applicable withdrawal fees) without providing a specific reason or prior notice.

11. DISCLAIMER OF LIABILITIES

You are solely responsible for reporting and paying taxes applicable to any winnings. By participating in the Games, you acknowledge the inherent risk of losing deposited funds. The Company accepts no liability for damages resulting from:

  • mistakes, misprints, or technical errors;
  • Force Majeure events;
  • violations of these Terms by the player or third parties;
  • collusion, fraud, or unlawful actions by players or others;
  • advice or recommendations from the Company or third parties;
  • financial market fluctuations.

The Company shall not be liable for losses that are not reasonably foreseeable. The maximum liability for any claim shall not exceed the amount of the individual wager relevant to the dispute.

The Company reserves the right to close your account and refund the remaining balance at its discretion, without obligation to provide a reason.

12. KYC, VERIFICATION AND ANTI-FRAUD POLICY

The Company prioritizes player safety and regulatory compliance. We conduct Know Your Customer (KYC) and verification checks to confirm player identities, fulfil legal obligations, prevent fraud, and ensure a secure environment. These checks may include reviewing documents, monitoring activity, and obtaining information from third-party verification services.

Players must provide requested documents within thirty (30) days. These may include identity verification, proof of residence, payment method ownership, and source of funds. All documents must be accurate, legible, and authentic.

Verification may be repeated at any time and without prior notice. The Company may suspend or restrict accounts until all requirements are met. Failure to cooperate may result in confiscation of winnings, account closure, and other sanctions permitted by law.

The Company may share information with regulatory bodies, law enforcement, payment providers, and anti-fraud organizations where required.

Any attempt to exploit bonuses, delay game rounds, manipulate game mechanics, collude, use bots, or engage in fraudulent financial activity will result in account closure and confiscation of funds. This includes—but is not limited to—credit card chargebacks, multi-accounting, or exploiting software vulnerabilities.

13. REFUND POLICY

Players may submit refund requests through Customer Support. Refunds require verification. Required documentation includes proof of identity, proof of address, and bank statements, if necessary.

Refund decisions may take up to seven (7) business days. Once approved, refunds are processed within 48 hours. Refunds will always deduct bonuses and bonus winnings before calculation.

Refunds for deposits made via credit card may be issued as purchase reversals up to the amount originally deposited. Transactions deemed high-risk may be refunded automatically, and relevant authorities notified.

14. COMPLAINTS AND DISPUTE RESOLUTION

Players may file complaints via the channels listed on the Website. Complaints are handled by Customer Support and escalated when necessary. Players will be kept informed of progress.

If a dispute cannot be resolved by casino management, players may contact an independent dispute resolution body or the relevant licensing authority.

Server logs will serve as the final authority in determining game outcomes. In case of discrepancy, the result stored on the game server prevails.

15. PENALTIES AND TERMINATION

If the Company has reasonable grounds to suspect that you breached any part of these Terms, your account may be suspended or closed. Winnings may be withheld and damages recovered. The Company is the sole arbiter in determining rule infractions.

Users may not reproduce, distribute, modify, publish, or exploit any content or service for commercial purposes. Unauthorized use may result in account termination.

16. INTELLECTUAL PROPERTY

All Website design, software, graphics, text, and content are the exclusive intellectual property of the Company or its licensors. Players may use content for personal, non-commercial purposes only. Any unauthorized reproduction, distribution, modification, or public communication is strictly prohibited.

17. NETENT TERMS

NetEnt restricts distribution of its games in certain jurisdictions. The Company shall comply with these restrictions and prohibits players located in restricted regions from accessing NetEnt titles.

Absolute restrictions: NetEnt games may not be supplied to operators located in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, UK, USA.

Blacklisted territories: NetEnt games may not be offered in: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad & Tobago, Tunisia, Uganda, UK, USA, Yemen, Zimbabwe.

Restricted branded titles: Additional geographic restrictions apply to branded games including Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters series.

18. GOVERNING LAWS

These Terms and Conditions are governed by the laws of Anjouan. Any disputes arising from these Terms shall be submitted exclusively to the jurisdiction of Anjouan authorities.