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Responsible Gaming Policy

How We Commit to Responsible Gaming

At Winairlines Casino, we believe gambling should always remain an enjoyable form of entertainment. We recognize that a small number of individuals may experience difficulties controlling their gaming habits. Before you begin playing, it is crucial to understand that gambling must never be used as a source of income or as a way to resolve financial problems. Keeping track of both the time and money spent on gaming activities is an essential part of responsible play.

If at any point you feel that you may spend more than you can afford, or if gaming begins to interfere with your daily responsibilities, we strongly recommend taking action. This may include setting gaming limits, using our Self-Exclusion tools, or seeking assistance from independent support organizations. You may also take a gambling risk self-assessment test to evaluate any potential signs of problematic behaviour.

Gambling Risk

By participating in the games and services on this website, you acknowledge that gambling involves both the possibility of winning and losing money. Outcomes are not guaranteed, and this website cannot influence or alter the result of any wager.

Online gambling may be restricted or prohibited in certain jurisdictions. You understand that Winairlines Casino and its operators cannot provide legal advice regarding the legality of accessing our services in your region. Ensuring compliance with local laws is entirely your own responsibility.

Nothing on this website should be interpreted as a guarantee that our services meet the legal requirements of your jurisdiction. Your choice to access the platform and participate in games is made solely at your own discretion and risk. You must independently confirm whether the use of online gambling services is lawful in your location.

Responsible Gaming Controls and Tools

1. Underage Players

Winairlines Casino does not permit anyone under the age of 18 to create an account. Any attempt by a minor to register or any effort to assist a minor in opening an account is a violation of our Terms & Conditions.

You can help protect minors by following these recommendations:

  • Never share your login credentials with anyone.
  • Avoid using automatic login or “remember password” functions.
  • Do not allow minors access to your banking or card details.
  • If minors are present in your household, consider using parental control or internet-filtering software such as CyberPatrol, GamBlock®, Solid Oak Software or Net Nanny.

2. Gaming Problems

Many activities can become problematic if not practiced in moderation — gambling is no exception. The early signs of a gaming problem can be subtle and are not always related to money. For some individuals, gambling may become a coping mechanism to escape from stress or personal issues.

Because symptoms can appear gradually, identifying behavioural changes early is essential. Gaming-related problems can lead to emotional, financial, and social consequences if left unmanaged. However, most people can enjoy gambling responsibly without ever developing difficulties.

3. How Do I Know If I Am at Risk?

Here are eight important guidelines for safer play:

  • Gambling is entertainment — it is not a job or a financial strategy.
  • Do not try to recover losses by increasing your bets.
  • Set a daily, weekly or monthly budget that you can comfortably afford.
  • Never gamble when you are under the influence, tired, upset or stressed.
  • Monitor the time you spend online and review your betting history regularly.
  • Take frequent breaks to stay clear-minded.
  • Create a budget before you start playing and stick to it.
  • Enjoy the experience responsibly.

If you feel at risk of developing harmful habits, various professional services and support organizations are available. You can also use online self-assessment tools, such as the test provided by BeGambleAware, to evaluate your gambling behaviour.

4. Our Services and Tools

Winairlines Casino provides several mechanisms designed to assist players in maintaining healthy gaming habits. Our platform includes responsible gaming settings that allow you to play in a safe and controlled environment. Because games of chance depend on probability, outcomes can never be predicted or guaranteed.

To support safer play, you may set deposit limits directly through your account dashboard. We strongly encourage players to utilize these tools whenever necessary.

5. Limits

Deposit limits are an essential component of our Responsible Gaming Policy. You may apply daily, weekly, or monthly limits — or combine them for increased control. These limits help ensure that your spending remains within safe and reasonable boundaries.

Limits can be adjusted through “My Account” under “Responsible Gaming.” Requests to increase or remove limits require 24 hours to take effect, giving you time to reconsider the decision. Requests to lower limits apply immediately. You may also set wagering limits to regulate the maximum amount you are willing to bet during any given timeframe.

5.2 Daily Limits

Daily limits apply over a 24-hour period and consider your previous deposits within that timeframe. Once the daily limit is reached, additional deposits cannot be made until 24 hours have passed.

5.3 Weekly Limits

Weekly limits apply over a 168-hour period. If you have already deposited up to your weekly maximum, you must wait until the timeframe resets before depositing again.

5.4 Monthly Limits

Monthly limits apply over a 720-hour period. These limits override any daily or weekly limits set at lower values. Once the monthly threshold is reached, no further deposits can be made until the period resets.

If you need assistance setting your limits, you may contact our Customer Support Team via live chat or email.

6. Track Your Activity

Your account includes a full record of all bets you have placed. This allows you to monitor your own behaviour, track spending and evaluate whether your gaming patterns remain healthy and balanced.

7. Contact Our Customer Service Team

All members of our Customer Service Team are trained to recognize signs of problematic gambling. If you feel at risk, they can explain the responsible gaming tools available and direct you to organizations specializing in gambling support.

Self-Exclusion

If you believe that gambling may be becoming harmful, you may request temporary or permanent self-exclusion. This prevents access to your account and ensures you no longer receive promotional materials during the exclusion period. The minimum exclusion period is 3 months, and it may be extended up to 5 years, or set to an indefinite duration.

If you choose an indefinite exclusion, your remaining balance will be paid out according to casino limitations. During a fixed exclusion period, funds are paid out only once the period has expired. No deposits or withdrawals are permitted while the exclusion is active.

Requests to cancel a self-exclusion may only be considered after an internal review. If approved, a minimum 24-hour cooling-off period applies before the account is reactivated.

Self-exclusion is a shared responsibility between you and Winairlines Casino. While we take all reasonable steps to block access, you must not attempt to reopen or create new accounts during the exclusion period. Failure to follow these rules may result in the loss of deposits or winnings.

If you are unable to complete the automated self-exclusion process, you may request manual assistance from Customer Support. Once applied, we will take all reasonable steps to ensure you are not targeted with gaming-related materials. However, we cannot be responsible for third-party communications outside our control.